EF International Language Campus in Santa Barbara, California is seeking a Student Service Coordinator for our fantastic school located in downtown Santa Barbara.
The role reports to the Director of Student Services and supports in all areas of the Student Service and Administration in addition to supporting other departments as needed.
The Role
Provides a high level of customer service in a busy and fast-paced environment while working at the front reception desk.
Handles and services all student questions and inquiries with care and a smile.
Booking confirmations of all new students, ensuring that all booking details are entered correctly.
Assists with visa process start to finish as needed.
Ensures all student records meet accreditation standards and remain in compliance with student visa regulations.
Responds quickly and accurately to enquiries and correspondence with overseas administrative offices regarding all student booking and visa requests.
After initial training manages the weekly student arrival and registration process ensuring intake materials are prepared in advance and student documents are properly logged in internal database.
Handles all general student questions and enquiries.
Arranges and communicates all departure information.
Books arrival and departure student airport transfer services and confirms to students and vendor.
Collects student evaluations, and following up to ensure all customers are having a positive experience.
Support students with questions regarding insurance claims and doctor visits.
Effectively communicates with colleagues worldwide and other internal departments.
General school ordering and accepts and checks deliveries.
Supports Director in management of school facilities.
Arranges team schedule for school 24 hour emergency phone, including yourself.
Ownership of department key performance indicators
After initial training manages sales enquiries direct to school for walk in customers and in school extensions
Requirements
Customer Service Minded
Solutions oriented
Excellent organization and communication skills
Ability to meet long and short-term goals
Creative thinker and resourceful
Extremely detail oriented
Ability to work in a fast-paced, high-stress environment, react quickly, and make sound decisions.
Strong analytical ability
Dynamic and outgoing person
Comfortable working with diverse populations
Flexible schedule
Salary:
45K --50K
About EF Education First
At EF we believe that the world is better when people try to understand one another.
Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.
Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more.
Learn more at https://www.
ef.
com.
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