Direct-to-Consumer Manager

Direct-to-Consumer Manager Summerland Winery – Summerland, CA.
Want to come be a part of a dynamic team in this amazing world of wine while nestled in a little piece of paradise in Summerland, Ca.
? Want to work somewhere your input is always valued, your contributions produce direct results, and you get to engage in a business with a vision to create something unique and award winning? Then we would love to hear from you!! A little about us… We are the only licensed tasting room in Summerland, Ca.
We produce award winning wines from the highly acclaimed Sta.
Rita Hills AVA and other AVA’s in Santa Barbara County.
We specialize in all single vineyard designated wines and excel in Burgundian, Rhone and Bordeaux varietals.
We are currently looking for a dynamic Direct-to-Consumer Manager to join our team! Alongside our General Manager, Asst.
Tasting Room Manager and Marketing Manager you will help build our brand of excellence and provide a top-tier experience to all our wine club members and customers who visit our beach town gem of a tasting room.
*Responsibilities are as follows but not limited to (We want you to GROW!):* *Tasting Room* -- Take excellent care of our tasting room guests, providing exceptional customer service all along their Summerland Winery Journey.
-- Engage and educate guests with knowledge of the wines produced by Summerland Winery and the AVA’s we source from -- Be a strong front of house leader and perform essential floor management duties to ensure our team’s success.
-- Promote our wine club and sign-up new members while providing a top-tier experience for our existing members and all who visit us.
-- Be a leader in our sales endeavors.
-- Keep a constant eye on cleanliness and the overall presentation of the tasting room.
-- Help with Tasting Room floor design and help keep our space looking fresh and vibrant for our guests.
-- Open, close and supervise the tasting room alongside the Asst.
Tasting Room Manager and the General Manager.
-- Aid in all inventory control throughout the day, the week and the month.
Keep items stocked and ready for all who visit us.
-- Be able to collaborate with other team members to achieve goals and maintain our vision of excellence.
*Wine Club* -- Assist the General Manager in analyzing wine club trends and member preferences to optimize club offerings and enhance member satisfaction.
-- Assist the General Manager in all communication channels with our wine club members and help to ensure a seamless communication loop with these awesome people who support our business.
-- Help to create and utilize data from wine club members, sales, and events to generate reports and insights for our direct-to-consumer sales programs.
*E-Commerce and Events* -- Work closely with the General Manager on all E-Commerce endeavors, developing engaging sales campaigns monthly and ways to draw customers to our website.
-- Help to create and utilize data from E-Commerce channels to evaluate sales and overall customer reach.
-- Assist with events whether for wine club or for general public at the tasting room and also remotely.
-- Work with the Asst.
Tasting Room Manager, Marketing Manager and General Manager on all event planning, social and sale campaign planning/management and execution of all these amazing endeavors.
*Job Requirements (PLEASE REVIEW):* - Must be 21+ years of age.
- Santa Barbara County residents preferred.
- 2+ years previous experience in wine industry.
- 1+ years previous experience in Wine Club management or at least having a solid presence and role in assisting in wine club management.
- 1+ years previous experience in wine industry FOH management.
- A proficiency in WineDirect, Tock, RedChirp and Microsoft office is preferred.
- A proficiency in customer relationship management (CRM) systems.
- Must be highly organized and able to multi-task.
- Must have excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Proven ability to train and manage staff.
- Friendly and professional demeanor.
A solid sense of humor is a big bonus.
We like to have fun around here! - Proven ability to work well in a small team environment.
- Excellent sales acumen.
-Passion for wine, our wine region, and a desire to learn and share your knowledge of all things wine, food, Summerland and Santa Barbara! - A natural born talent for connecting with your team members and our guests.
- Ability to be flexible and adapt to an ever-changing environment.
If you’ve been in the world of wine for 2+ years, then this is probably a given.
- Thrive in an environment that encourages engagement and ownership for every employee.
- Passion for wine & customer service with an understanding of the wine club model.
*Job Type & Benefits:* *Your Schedule:* - Full Time – 5 days a week - Wednesday through Sunday – 10:30am – 6:30pm – Hours may vary based on Tasting Room needs.
- Days off – Monday & Tuesday *Salary Requirements:* - Salary for this career: $67,000-$70,000 annually.
- Bonus of $1,200 issued after first 6-month evaluation.
- Commission Structure: 1% commissions on all retail wine sales + Wine Club membership sale commissions and tips.
- Tip distribution: Our team does a great job of evenly sharing responsibility of workload and customer groups taken, so tips are not shared.
It’s important to see what your efforts generate.
Tips are pooled only during events.
*Benefits:* - Unlimited PTO annually – Subject to General Manager discretion and approval.
- 1 week of sick pay annually.
- Thanksgiving and December 25th off.
- Medical/dental/vision insurance – eligible for benefits after first 60 days.
- 401k with a company match.
- Paid portion of wine education.
- Other benefits to eligible employees.
Job Type: Full-time Pay: $67,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Paid time off * Vision insurance Experience level: * 1 year * 2 years Shift: * Day shift Weekly day range: * Weekends as needed Education: * High school or equivalent (Preferred) Experience: * Management: 1 year (Preferred) * Wine: 1 year (Preferred) Work Location: In person