Description:
Essential Functions
Be an on-site presence while the Resident Manager is away from the office.
Answer the telephone and record accurate phone messages.
Respond to incoming requests for materials (applications, maintenance request, etc.
)
Handle on-site emergencies appropriately while on duty, by contacting vendors for emergency maintenance issues, and contacting appropriate law enforcement agencies for criminal activity.
While on duty, take maintenance requests that are not of an emergency nature for submittal to Resident Manager(s).
Assist tenants with issues brought to the office.
Report to Resident Manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
Other reasonably related business duties as assigned by Resident Manager(s) and/or Property Manager.
Assist with giving notices for inspections, attend inspections, and complete work orders.
Assist with the move-in, annual recertification, and interim recertification processes.
Keep the waiting list updated on Yardi.
Keep records, files, and office in order.
Respond in a timely manner to requests for information via phone or email.
Assist in conducting monthly resident events.
Assist with the monthly rent process.
Build positive relationships with residents and coworkers.
Requirements:
Skill & Knowledge Requirements
Must have strong communication skills, both verbally and in writing, Spanish language is required.
Must have strong listening and interpersonal skills.
Ability to manage confidential information in a sensitive manner.
Ability to maintain cultural sensitivity when working with the public and our staff.
Ability to type 45+ words per minute.
Ability to work independently, with minimum supervision.
Proven record of meeting deadlines and manages multiple priorities.
Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.
)
Experience Requirements
Previous experience in an office administration position and office setting
Property management experience is a plus
Education Requirements
High school graduate or G.
E.
D.
Physical Requirements
May have to sit, stand, and/or walk for long period of time.
May have to reach, squat, bend, and/or lift office-related objects.
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